Community Stewardship

Community Stewardship

UOB Indonesia is committed to the well-being of the communities where we operate, supporting social development through our focus on art, children, and education. We believe these areas are essential for societal progress. Over the decades, our efforts have supported underprivileged individuals, those with special needs, and individuals with unrealized talent.

Our Policy and Commitments

As part of corporate citizenship, UOBI's corporate social responsibility efforts are focused on art, children and education. These activities are centred around partnerships, employee participation/ volunteering and corporate philanthropy

Following are the activities carried out in 2024 across social and community scope:

  • UOBI launched the 14th UOB Indonesia Painting of the Year to provide an opportunity to established and emerging Indonesian Artists to demonstrate their talents and gain recognition in Southeast Asia
  • We initiated sign language classes to our colleagues
  • We partnered with deaf communities in Jakarta, Bandung, and Semarang to raise awareness on financial literacy and distribute hearing aids worth IDR 100 Million.
  • We support marginalized youth through sports by having our colleagues with basketball expertise to volunteer and train them.

Community Grievance Mechanism

In addition to providing benefits to the community, we also try to minimise negative impacts. We provide a grievance channel for public if there is disturbance in the community regarding our operations. If there is any incoming grievance, the related team will follow up and in stages resolve the issues with relevant divisions.

The grievances can be conveyed through:

  • customer service
  • contact centre 14008
  • email: UOBcare@uob.co.id
  • Digital Bank TMRW
  • social media (Instagram, Facebook)
  • printed and online media
  • regulator contact centre (OJK dan BI)