Stakeholder Engagement

Stakeholder Engagement

In accordance with our commitment to providing sustainable value and protecting all for long-term business growth, we engage our stakeholders frequently, considering their interests in every policy and activity.

stakeholder engagement

We are also aware of and attentive to the expectations of our stakeholders. Through various means and media, we interact with our stakeholders both formally and informally.

Below is a list of our stakeholders and how we approached them in getting their views and meeting their expectations.

Customers
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Stakeholder Group and How We Engage with our Stakeholders

  • Interactions at branches (ongoing);
  • Face-to-face meetings (ongoing);
  • Contact Centre services (ongoing);
  • Post-transaction customer surveys (ongoing);
  • Marketing and advertising campaigns(ongoing);
  • Website and social media channels and campaigns (ongoing); and
  • Events and seminars, including workshops on sustainability (as and when appropriate).

Stakeholder Group and How We Engage with our Stakeholders

  • CEO communications to all colleagues on regular and topical subjects (quarterly, and as and when appropriate);
  • Human Resources’ communications to all colleagues on employee-related initiatives (as and when appropriate);
  • One-on-one sessions with managers (regularly);
  • Online and mobile employee portal with informative, collaborative and social features (ongoing);
  • Performance reviews (half-yearly);
  • Employee engagement surveys (annually);
  • Town hall meetings (annually);
  • Training and workshops (ongoing);
  • ‘Speak Up’ initiative for colleagues to raise issues for action and resolution (ongoing).

Stakeholder Group and How We Engage with our Stakeholders

  • Support of national movements to build inclusive communities (ongoing);
  • Fundraising events (annually);
  • Regional art competitions (annually);
  • Collaborations with customers, business partners and art institutions (ongoing)
  • Art roadshows and outreach programmes (as and when appropriate);
  • Education programmes for children (ongoing);
  • Financial literacy programmes (as and when appropriate);
  • Donations in cash or in kind to support causes related to art, children and education (as and when appropriate); and
  • Employee volunteerism (ongoing).

Stakeholder Group and How We Engage with our Stakeholders

  • Requests for quotations and proposals (as and when appropriate);
  • Vendor briefings (as and when appropriate);
  • Purchase agreements (as and when appropriate); and
  • Performance reviews (annually or prior to contract expiry).

Stakeholder Group and How We Engage with our Stakeholders

  • Regular meetings and engagement (as and when appropriate);
  • Consultations with regulatory bodies (as and when appropriate);
  • Annual and sustainability reports (annually); and
  • Audit reports (ongoing).

Stakeholder Group and How We Engage with our Stakeholders

  • Financial reporting and briefings results (quarterly);
  • Periodic meetings with rating agencies (at least once a year);
  • General meetings with shareholders (annually);
  • Annual and sustainability reports (annually); and
  • Presentations, conferences and roadshows (ongoing).

Stakeholder Group and How We Engage with our Stakeholders

  • News releases and media statements (ongoing);
  • In-person and online conversations (ongoing);
  • Media briefings and conferences (as and when appropriate);
  • Media interviews (as and when appropriate);
  • Social media platforms (ongoing); and
  • Economic and market research reports and white papers (as and when appropriate).