Community Stewardship
Creating and delivering value to all stakeholders is essential including for the community where UOBI operates.
Our Policy and Commitments
As part of corporate citizenship, UOBI's corporate social responsibility efforts are focused on art, children and education. These activities are centred around partnerships, employee participation/ volunteering and corporate philanthropy.
Following are the activities carried out in 2023 across social and community scope:
- UOBI launched the annual flagship painting competition UOB Painting of the Year, held in digital submission mode. The programme activation was targeted to the art community including artists and art students and promoted across partnership, webinars and social media channels.
- UOBI supports the art scene by actively engaging with galleries, curators and exhibitors.
- UOBI has been partnering with Art Jakarta, a prestigious annual art fair since 2016 to present the UOB Painting of the Year winning artists to a greater audience at large, and connect them to the art communities including collectors and market places.
- UOBI also implemented the UOB Heartbeat is an annual employee engagement programme with encourage employees to take part in doing volunteering activities to impact the community, such as assisting disadvantaged or special needs children with arts education, digital access, English and financial literacy, storytelling.
Community Grievance Mechanism
In addition to providing benefits to the community, we also try to minimise negative impacts. We provide a grievance channel for public if there is disturbance in the community regarding our operations. If there is any incoming grievance, the related team will follow up and in stages resolve the issues with relevant divisions.
The grievances can be conveyed through:
- customer service
- contact centre 14008
- email: UOBcare@uob.co.id
- Digital Bank TMRW
- social media (Instagram, Facebook)
- printed and online media
- regulator contact centre (OJK dan BI)
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