Easy and hassle-free monthly bills with UOB Bill Payment

Terms and Conditions

1. Valid for UOB Credit Card issued in Indonesia and Overseas, include TMRW & Corporate Credit Cards.
2. Bill Payment transaction using Credit Card limit.
3. For smooth bill payment process, Customers must ensure their credit card limit available/ sufficient.
4. If any problems on registered Credit Card, UOB Indonesia can charge Bill Payment bills to another UOB Indonesia Credit Card which Customer have to ensure smooth payment. This only applies fo MNC Vision/ Indovision, Transvision/ Telkomvision, CBN, Centrin, First Media, XL SATU, and all insurance provider.
5. Bill Payment process will be automatically debited after Customer ID which requested is successfully register in UOB Indonesia system. For PLN, process debited will be made two months after Customer ID successfully registered in UOB Indonesia system.
   Sample: Customer ID who successfully registered for Bill Payment on January 5th will receive their first bill payment/debit in February. For PLN provider, the first payment/ debit will occur in March.
6. Bill Payment process will accordance with schedule and amount of the bill that must be paid by customer as determined by relevant product/ service (“Provider”) to UOB Indonesia.
7. Customer fully agrees that amount of the bill, completeness and accuracy of data corresponds provided by Provider to UOB.
8. UOB Indonesia is not responsible for double payments on bills caused by Customer errors and/ or inconsistencies in billing information from the Provider.
9. Payments for electricity, water, Telkom, and government services (BPJS) do not earn UOB Points/ Miles. For more information, visit uob.co.id/rewards.
10. UOB can to delay/not carry out the Bill Payment process, if:
    1. Credit Card limit insufficient.
    2. If the Provider terminates the relationship with the customer, UOB is not responsible for the actions or negligence by customer which results in the termination of service from Provider.
    3. The existence of events or causes beyond UOB's control or capability, not limited to natural disasters, war, riots, equipment, system or transmission failures, electricity disruptions, telecommunications disruptions, government policies, as well as other events or causes -other similar causes.
11. Users agree for admin fee from Provider:
    1. PLN: 6.000 IDR/ bill transaction
    2. TELKOM: 2.500 IDR/ bill transaction
    3. PAM Jaya & PDAM: 3.000 IDR/ bill transaction
    4. BPJS Kesehatan: 2.000 IDR/ bill transaction
       Outside of the providers above, there is no admin fee.
       Bill Payment fees may change at any time according to UOB Indonesia policy, which will be informed to customers before the changes take effect.
12. For further information, including to stop the Bill Payment service, Cardholders can contact the UOB Indonesia Contact Center at 14008 or +6221 2355 9000 or via email at uobcare@uob.co.id
13. For cancelation of Bill Payment services which requested by Customer:
    1. PLN, TELKOM, BPJS, Telkomsel Halo, XL PRIORITAS, PAM Jaya & PDAM will effective or not paid by UOB Bill payment on the next month.
    2. MNC Vision/ Indovision, Transvision/ Telkomvision, CBN, Centrin, First Media, XL SATU & all Insurance provider will effective or not paid after 3 works day.
14. These terms and conditions are an inseparable part and integral part of the Terms and Conditions on the UOB Credit Card and may change at any time without notice.