Lost Card Assistance

Secure your card immediately through the UOB TMRW app by blocking your card and requesting a replacement card, or contact the UOB Contact Centre to report a lost or stolen card.

• Via the UOB TMRW app: Select the card you wish to report, tap Services, then select Report Lost Card
• Via the UOB Contact Centre: Call 14008 or +62 21 2355 9000, select Report Lost Card, and follow the subsequent instructions.

If you are unsure whether your card has been lost or simply misplaced, you can temporarily lock your card using the Temporary Card Lock feature in UOB TMRW. This allows you to prevent unauthorized transactions while you look for your card. Once your card is found, you can easily unlock it through the app and continue using it as usual.

No. A Temporary Card Lock is intended to secure your card when you are unsure whether it has been lost or simply misplaced. However, if your card has been confirmed as lost or stolen, you must report it to UOB immediately. This will allow UOB to permanently block the card and arrange for a replacement card to be issued.

If you have reported your card as lost and requested a replacement, destroy the old card if it is found. If you have only temporarily locked your card, you can unlock it through the UOB TMRW app and continue using it.

Report the transaction through UOB’s official channels within 85 calendar days. Transactions not disputed within this period will be deemed valid. To report an unauthorized transaction:

• UOB TMRW App: Select your card → Services → Report Unauthorized Transaction.
• UOB Contact Centre: Call 14008 or +62 21 2355 9000 and follow the prompts to speak with a UOB officer.

Yes. Contact the UOB Contact Centre to submit a transaction dispute, subject to the applicable terms and conditions.

Yes. You remain responsible for paying any outstanding balance in accordance with the applicable terms and conditions. Blocking your card does not cancel your payment obligation.

Card blocking may affect your automatic payments. Contact the UOB Contact Centre for assistance and update your payment details with the relevant merchants if necessary. Once your replacement card is activated, recurring payments can be updated to the new card.

Report your card as lost or stolen via the UOB TMRW app or by contacting the UOB Contact Centre. A replacement card will then be issued.

A card replacement fee of IDR 50.000 applies. Replacement cards are typically delivered within 14 business days. Please ensure your mailing address is up to date when requesting a replacement card.

Yes, for security reasons, your replacement card will have a different card number. Please update your payment details with any relevant merchants if needed.

No. Never share your PIN, password, or OTP with anyone. UOB will never ask for this information.